How to Choose the Right Moving Company — Not Just the Cheapest One

A complete guide to asking the right questions, spotting red flags, and hiring movers you can actually trust.

Price Isn’t Everything

When planning a move, it’s natural to look at cost. But choosing a mover based only on the lowest quote can lead to costly mistakes. The wrong team can cause delays, damage, stress, and miscommunication.

At Perpetuum Moving, we believe informed clients make better decisions—and ultimately enjoy smoother, more successful moves. Here’s what you need to consider before booking any moving company.

Transparent Pricing, No Hidden Surprises

A reputable company provides a written estimate that clearly outlines the structure of the price. That should include:

The hourly rate or flat fee
Charges for travel time and fuel
Labor or equipment fees
Any additional services like packing, hoisting, or storage

If a quote seems vague or suspiciously cheap, there’s likely more to it. Lowball offers often come with hidden charges that surface later. A professional team will walk you through the estimate and explain each cost with clarity.

Licensing and Insurance Matter

Moving isn’t just a matter of logistics—it’s a matter of liability and compliance. Before you commit, make sure the company:

Has a valid DOT number (for interstate moves)
Is fully insured with general liability and cargo coverage
Can provide a Certificate of Insurance (COI) if required by your building

This protects you in case of damage, loss, or accidents—and ensures you’re hiring a legitimate operation, not a side gig with a rented truck.

Experience with Your Type of Move

Not all movers are built for every type of job. Your specific situation may require more than just muscle. Make sure the team has relevant experience in areas such as:

Narrow staircases, elevator buildings, or tight hallways
High-value items like artwork, antiques, pianos, or custom furniture
Office relocations or commercial moves with strict timing
Long-distance logistics that require coordination and punctuality

At Perpetuum Moving, we specialize in efficient, complex moves—residential or commercial—with over 20 years of hands-on experience to back it up.

Professional Communication from Day One

You should feel confident from your very first interaction with a moving company. How they communicate before the move is a strong indicator of how they’ll perform on moving day.

Look for:

Timely responses to your calls or emails
A clear explanation of the process and what to expect
A respectful, professional tone throughout the conversation
Flexibility and transparency regarding scheduling and logistics

Pay attention to how your questions are received. If they’re dismissive now, things won’t get better later.

Real Reviews, Real Reputation

Online reviews and recommendations matter. Before you sign a contract, do a bit of digging:

Check their Google reviews and third-party ratings
Look at how they respond to both positive and negative feedback
Ask for references or proof of past work, especially for complex jobs
Look for consistency in professionalism and reliability

A strong reputation is built over time—and reflects how a company handles real-world situations, not just polished sales pitches.

No Pressure Tactics

You should never feel rushed into a decision. A trustworthy moving company will give you time to review the quote, consult your schedule, and make an informed choice.

If someone is pushing you to book immediately, avoiding written confirmations, or using urgency as a sales tactic, take that as a red flag.

Clear Terms for Deposits, Cancellations, and Rescheduling

Before you commit, make sure the company explains:

Whether a deposit is required—and if it’s refundable
What happens if you need to change your moving date
If there’s a formal contract with clear terms and responsibilities

At Perpetuum Moving, we always provide written agreements and transparent terms. Our clients never wonder what they’ve agreed to—and that makes a difference when things get busy.

Final Thought

Moving is one of the most personal services you can hire. You’re placing everything you own—everything that makes up your home—into someone else’s hands. That’s not a decision to take lightly.

Don’t settle for the cheapest option. Choose the team that makes you feel confident, respected, and supported—every step of the way.

Need a quote or want to talk through your options?

Brawmen